Incident reports – Frávikaskýrslur

XXHN-745 / Unexpected node shutdown

Incident starts: 2023-11-12 01:12
Incident ends: 2023-11-13 11:57

Storage system encountered a fault that caused failover to take longer than expected. 

The disruption impacted volumes that the specific node was hosting. 

XXHN-746 / Extended network outage

Incident starts: 2023-09-14 22:00
Incident ends: 2023-09-15 00:05

During the hardware replacement of 1 out of 4 Sensa external routers, a partial internet connection outage occurred and did not recover after the work was finished. This outage impacted internet traffic going outside of Iceland.

XXHN-695 / DMZ network outage

Incident starts: 2023-05-02 14:43
Incident ends: 2023-05-02 15:58

An unexpected configuration change occurred during a routine change on the firewall servicing the DMZ. Our team is investigating the issue with our vendor.